One template,
a new service desk in one step.
An app is created from a template in one step. The template seeds modules, statuses, fields, roles, teams, calendars, services, SLAs, workflows, rules and the menu in a single transaction. From then on the app is the customer’s to change.
Ready-made, ready to change.
Each card shows what the template seeds: modules, roles, teams, services and SLAs. A template is a starting point, not a boundary.
Requests, incidents, problems, changes, tasks, service catalog, self-service portal, knowledge and the CMDB view.
Hardware, consumables and licenses; custody history, stockrooms, warranty and two-way sync with CIs.
Alerts from Prometheus, Zabbix, Nagios, CloudWatch, Azure Monitor, syslog, SNMP traps or webhooks; deduplication, correlation to CIs, escalation to incidents.
Customer accounts and contacts, a branded customer portal, cases and knowledge.
Employee cases with PII-flagged fields and HR knowledge.
Work orders, maintenance, dispatch of on-site technicians, spare parts and stock.
Expense reports with an embedded line-item grid and manager approval.
Waterfall projects with Gantt and milestones; agile delivery with epics, sprints, backlog and Kanban.
A survey-only workspace; satisfaction measurement and feedback follow-up.
Pick modules one by one and build your own workspace. A template is a starting point, not a boundary.
A process that is not on the list?
Start from a blank app and pick modules one by one. Every app gets self-service, approvals, SLAs, surveys and reporting without extra work.
What does a template seed?
A template creates everything that makes an app usable in a single transaction. That is why a new service desk is a few minutes of work rather than a project.
Modules mix freely.
Any app can enable any module, and module packs add a whole process as its own menu section. A single IT app can run service management, asset and CMDB, monitoring and agile delivery side by side.
Service catalog
Can be enabled in any app
Requests
Can be enabled in any app
Incidents
Can be enabled in any app
Problems
Can be enabled in any app
Changes
Can be enabled in any app
Tasks
Can be enabled in any app
Assets
Can be enabled in any app
CMDB view
Can be enabled in any app
Knowledge
Can be enabled in any app
Approvals
Can be enabled in any app
SLAs
Can be enabled in any app
Surveys
Can be enabled in any app
Self-service portal
Can be enabled in any app
Reports & dashboards
Can be enabled in any app
SDLC
Can be enabled in any app
Project
Can be enabled in any app
Module packs
Adds a whole process such as SDLC or Project as its own menu section.
Your own app
Blank app plus selected modules. A template is optional.
Reuse
Work on a module takes effect in every app immediately.
Start from the processes you already run.
Covan does not ask you to reinvent the processes you run today. You start from a template, shape it through configuration and move it between environments as a package.
Pick a template
ITSM, HR, CSM, facilities, events or a blank app. Modules, roles and SLAs are created in one transaction.
Configure
Fields, statuses, forms, workflows and rules are defined through screens; no database change.
Package
Export the app or a single workflow as a bundle and import it into test with a full dry-run preview.
Go live
Open the self-service portal once roles, teams and the service catalog are in place.
A new team, not a new product.
Extending service management to a new department should not mean buying a new product. In Covan, a new team is a new app on the same platform.
Live in hours
A template seeds modules, roles, teams, services and SLAs in one transaction, so the team starts the same day.
Shared capabilities included
The self-service portal, approvals, SLAs, surveys and reporting are ready in every app without extra work.
Reporting under one roof
Because every app writes into the same record engine, cross-department reporting needs no integration.
Build your own service desk in a demo.
Pick a template and see a working app with your own fields, approvals and SLAs in under 20 minutes.